Shipping
NZ domestic shipping
We generally ship with Courier Post (NZ Post Courier Service) at a flat rate of NZD7.00 to both North and South Island destinations. We will dispatch your order as soon as possible and you will receive a confirmation email with tracking details after the dispatch. If you have any questions, please contact us: porteoandrossi@yahoo.com
International shipping
We do ship internationally! However, it is very difficult to set a fixed shipping cost for international shipments from New Zealand. Please inquire with us so we can find out what shipping to your destination will cost: porteoandrossi@yahoo.com.
Returns
Return Policy
We want our customers to love our pieces and to be 100% happy with their purchase! We, therefore, accept Returns of unused pieces for a period of 30 days after you have received the product, and will refund the purchase price (minus shipping cost) after we receive the piece back undamaged.
Return Notification, Shipping and Cost
Please contact us if you are unhappy with your product and like to return it to us. You will have to ship the product back to us at your own expense. Please make absolutely sure that the product is packaged securely so it can not be damaged in transport.
Return Address
Porteo & Rossi
5 Hereford Place
Waihi Beach 3611
New Zealand
ph: +64 21 581 933